Over the years I have gotten used to the daily e-mails from folks all over the world asking advice and 'prescriptions' for their skin. I get photos of skin conditions, descriptions of sensitivities and pleas for help from all corners of the globe.
I ALWAYS take time out to personally answer each and every one of these e-mails.
If I am being placed in such a position of trust on very sensitive topics, then they least I can do is be present and as helpful as possible. Over time my role seems to have grown organically from just a cosmetic chemist and CEO for my line into what I jokingly refer to as "Doktor Witch". Most people who know me or spend more than 5 minutes on my website or in my retail store, very quickly realize that I follow the witch path.
Because of my increased role in things both internal and external I am taking steps to get my fully licensed Homeopathy division in place. Right now I can legally make and prescribe things for friends and family but not the general public. This is something that will be changing this year once I get all my little legal certification and insurance ducks in order.
For now, my public role is that of licensed cosmetic chemist dealing with external issues only. Mr. Posh Brats comes into the shop with me on Saturdays to help with the heavy traffic flow of customers. I tend to stay down in my "soap cave" getting things made and restocked and making appearances when I am needed.
This is what I refer to as my "soap cave". This is in the cellar of my retail shop in Macclesfield on the cobblestones of Church Street. One fabulous thing about my soap cave is that the archway you see there is actually a blocked tunnel that leads to the church at the top of the hill, the old village gaol and the castle. This was all blocked up at least a hundred years ago but it makes for some interesting noises and spirit activity at times.
I digress here back to the main topic at hand..... the gradual morphing of my role into one of a caregiver of sorts. Word in the village very quickly spread about our skin care products and handmade soaps more than anything else in the store. Because our prices are low in comparison to most High Street brands, people were skeptical. They plunked down their £ and "took a chance".
What we found is that most Saturdays we have people coming through the door asking for me. I come upstairs and spend as long as I need to with each person making sure we get the perfect Rx prescription for their skin needs.
Mr. Posh Brats will often call me upstairs to give advice or go into deeper discussion on a product for those customers that have a deeper need of the science behind the product. So, just as I have online for years....I am now doing this service in person. It is my sincere belief that this personal service and caring has been what helped build the PB brand with zero outside advertising. As far as I am concerned, the Doktor Witch will ALWAYS be in....
If I am being placed in such a position of trust on very sensitive topics, then they least I can do is be present and as helpful as possible. Over time my role seems to have grown organically from just a cosmetic chemist and CEO for my line into what I jokingly refer to as "Doktor Witch". Most people who know me or spend more than 5 minutes on my website or in my retail store, very quickly realize that I follow the witch path.
Because of my increased role in things both internal and external I am taking steps to get my fully licensed Homeopathy division in place. Right now I can legally make and prescribe things for friends and family but not the general public. This is something that will be changing this year once I get all my little legal certification and insurance ducks in order.
For now, my public role is that of licensed cosmetic chemist dealing with external issues only. Mr. Posh Brats comes into the shop with me on Saturdays to help with the heavy traffic flow of customers. I tend to stay down in my "soap cave" getting things made and restocked and making appearances when I am needed.
This is what I refer to as my "soap cave". This is in the cellar of my retail shop in Macclesfield on the cobblestones of Church Street. One fabulous thing about my soap cave is that the archway you see there is actually a blocked tunnel that leads to the church at the top of the hill, the old village gaol and the castle. This was all blocked up at least a hundred years ago but it makes for some interesting noises and spirit activity at times.
I digress here back to the main topic at hand..... the gradual morphing of my role into one of a caregiver of sorts. Word in the village very quickly spread about our skin care products and handmade soaps more than anything else in the store. Because our prices are low in comparison to most High Street brands, people were skeptical. They plunked down their £ and "took a chance".
What we found is that most Saturdays we have people coming through the door asking for me. I come upstairs and spend as long as I need to with each person making sure we get the perfect Rx prescription for their skin needs.
Mr. Posh Brats will often call me upstairs to give advice or go into deeper discussion on a product for those customers that have a deeper need of the science behind the product. So, just as I have online for years....I am now doing this service in person. It is my sincere belief that this personal service and caring has been what helped build the PB brand with zero outside advertising. As far as I am concerned, the Doktor Witch will ALWAYS be in....
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